Return & Refund Policy

Effective Date: [Insert Date]

At Private Toys, customer satisfaction is our priority. We strive to provide premium-quality intimate wellness products while maintaining the highest hygiene and safety standards.

Returns

Due to the personal and hygienic nature of our products, we do not accept returns or exchanges on products that have been opened, used, or unsealed.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Email: privatetoyscustomer@gmail.com

Please include:

• Your Order Number

• Photos or videos of the product

• A brief description of the issue

After verification, we will provide a replacement or refund where applicable.

Refund Eligibility

Refunds are available only if:

• The wrong product was delivered.

• The item arrived damaged.

• The product has a verified manufacturing defect.

• The ordered item is unavailable.

Approved refunds will be processed within 5–10 business days.

Order Cancellation

Orders may be cancelled before shipment. Once shipped, orders cannot be cancelled.

Customer Satisfaction

If you experience any issues with your order, our support team will work quickly to provide the best possible solution.